Delivery & Return

Last Updated on February 01, 2026

Buy X Get Y Refund & Exchange Policy:

• The full order must be returned along with the gift with purchase; no separate item returns will be accepted.
• You cannot exchange any items within the promotion.

Return Policy:

Items purchased online can be returned to any of our stores, or you can request a courier by calling our customer service team. You also have 30 days from the date of purchase to claim any defect. Refunds will be done only through the Original Mode of Payment. Perfumes, watches, eyeglasses, underwear, swimwear, sports bras, jewelry, and masks cannot be exchanged or returned for medical reasons. Please call +201115076778 to request a return or an exchange.

If you are not completely satisfied with your purchase for
any reason, you may return it to us for a full refund or an exchange.

All returned items must be in new and unused condition, with all original tags and labels attached. All returns must be postmarked within fourteen (14) days starting from the date of delivery. Returns will only be accepted if accompanied by the original invoice in the online order package
(Point of Sale )and the website invoice. You must visit the nearest DAN JOHN store to return or exchange the items،

• In this case, if the order was paid in cash, we will deposit the value to your Store Credit so that you can use in any other online purchase, knowing that this value cannot be refunded.
• If the order was paid in Credit Card, we will deposit back the amount of the order to your credit card.
• For purchases made using an online payment method, please note that once the return is approved and processed, the refund will be issued to the original method of payment. The time required for the refunded amount to appear on your bank statement may vary depending on your financial institution and can take up to 14 business days
• You also have 30 days from the date of purchase to claim any defect.

Refunds for Installment Payment Methods:

For orders paid through Sympl, Premium, Souhoola, or Bank Installments, refunds are handled as follows:

• Full Refunds: The total amount will be returned to the original payment method.
• Partial Refunds: Any partial amount will be credited to your website wallet “Store Credit” and can only be used for future purchases on our website.

Promotion Return & Exchange Terms and Conditions:

The full order must be returned; no separate item returns will be accepted unless the promotion conditions are applied. Items purchased online can be returned to any of our stores or you can request a courier by calling our customer service team You also have 30 days from the date of purchase to claim any defect. Refunds will be done only through the Original Mode of Payment. Perfumes, watches, eyeglasses, underwear, swimwear, sports bras, jewelry and masks cannot be exchanged or returned for medical reasons. Please call +201115076778 to request a return or an exchange.

Return / Exchange Requests:

To request a return or an exchange kindly send an email to care@danjohnegypt.com